On4d Privacy Policy — User Data Protection

On4d is committed to protecting your privacy and the security of your information. This policy outlines the types of data we collect, how it is used, who can access it and your rights as a user of our platform in Malaysia.

Last updated: January 2026

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Information We Collect from Users

When you register and use the on4d platform, we collect various types of information to ensure our services run smoothly, securely and effectively. This information falls into several main categories:

Account Information

This includes your full name, email address, Malaysian phone number, date of birth and the password you provide during registration. This information is required to verify your identity and keep your account secure.

Device & Browser Information

On4d automatically collects technical information including device type, operating system, browser type and version, IP address, time zone, and language settings. This data is used to optimise the user experience across devices, including the Android smartphones commonly used by Malaysian users.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the information required to verify transactions, including bank account holder name, partial account numbers and transaction records. on4d does not store full credit or debit card details — all sensitive payment data is processed through payment gateways that comply with industry security standards.

Platform Usage Data

We record information about how you use the platform, including games played, session duration, login frequency and in-account actions. This data helps us understand usage patterns and improve the quality of our services.

How Your Information Is Used

On4d uses the information collected solely for legitimate purposes directly related to delivering our platform services. We do not sell or rent users' personal data to third parties for marketing purposes.

Account management: Verifying user identity, processing registrations, enabling secure login and ensuring each account is managed by its legitimate owner.
Transaction processing: Handling deposits, withdrawals and RM transaction history accurately and promptly.
Platform security: Detecting and preventing fraudulent activity, unauthorised access, and behaviour that violates our terms of use.
Service improvement: Analysing aggregated usage data to improve the interface, app performance and game options relevant to users in Malaysia.
Service communications: Sending important account-related notifications, policy updates, transaction confirmations and customer support responses.
Legal compliance: Fulfilling legal obligations applicable in Malaysia, including the retention of transaction records for the required duration.

Cookies & Tracking Technologies

On4d uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.

The types of cookies we use include:

Session cookies: Required to maintain your logged-in state while using the platform. These cookies are automatically deleted when you close your browser.
Preference cookies: Saving your preferences such as language, display settings and other options so you don't have to reconfigure them each time.
Analytics cookies: Collecting aggregated information on how users interact with the platform to help us identify areas for improvement. This data does not personally identify any individual.

You can manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality, such as the ability to stay logged in or access specific areas of your account.

Data Storage, Security & Information Sharing

How We Protect Your Data

On4d applies strict technical and organisational security measures to protect users' personal information against unauthorised access, loss, alteration or disclosure. This includes SSL encryption across all communications between your device and our servers, strict internal access controls and continuous monitoring for suspicious activity.

User data is stored on servers protected by physical and digital security measures. Retention periods vary by data type — active account information is kept for as long as the account remains active, while transaction data is retained in accordance with applicable legal requirements.

Third-Party Sharing

On4d does not sell, rent or share users' personal information with third parties for marketing purposes. However, we may share information in the following limited circumstances:

Service providers: Third parties that assist us in operating the platform, such as payment processors and technical infrastructure providers, are bound by strict confidentiality agreements.
Legal authority: When required by Malaysian law or a valid court order.
Rights protection: Where necessary to prevent fraud, protect the safety of other users or defend on4d's legitimate rights.

User Rights & How to Contact Us

As an on4d user, you have the following rights regarding your personal information:

Right to access: You may request a copy of the personal information we hold about you.
Right to rectification: If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
Right to erasure: Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to legal record-keeping obligations, which may prevent immediate deletion.
Right to object: You may object to the processing of your data for specific purposes, such as marketing communications.
Right to data portability: You may request your data in a machine-readable format for transfer to another service.

Privacy Policy Updates

On4d reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via their registered email or an in-platform notification at least 14 days before the changes take effect. Continued use of the platform after the notice period constitutes acceptance of the updated policy.

How to Contact Us

For any privacy or data protection enquiries, requests, or complaints, please contact the on4d team at: [email protected]. We aim to respond to all privacy-related enquiries within 7 business days. You may also refer to our FAQ page us for more information.